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Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. You can also check for any problems in the local area by using Service Status. When the light turns solid blue, you should be good. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. There are a few potential fixes for this issue. If youve only just switched to BT Broadband, its possible your service hasnt been activated yet and thats why youre seeing the flashing purple light. Help categories Broadband & internet Phone line & services Office phones & systems Mobile services This can be broken down into two parts. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Power light is blue, but you can't connect to the internet. Save my name, email, and website in this browser for the next time I comment. Wireless security is switched off for one or both wireless channels. You can switch it back on again via the Hub Manager. Learn More. Open a new web browser window and follow the on-screen help wizard to get connected. Give it a couple of minutes and try again. Disconnect the BT Hub from the power source. The instructions associated with the lights on your Home Hub will differ based on which model you have; however, these models are the most commonly used in the UK. Your device cannot connect. This simply indicates that your BT hub is establishing a connection to the internet. I t's a matchbox-size adaptor that plugs into your socket. We supply machines that range from low cost, hand operated, single station devices, up to . If the light on your BT Business Smart Hub turns purple, 4G Assure is keeping you connected. Learn about the BT Hub Manager | BT Help If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. Make sure the broadband cable is connected properly. Once the Home Hub reboots, you can reset your password. Your Hub will restart and the Power light will glow steady blue. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. How to Connect Soundbar to a TV without HDMI. Press the Restart button and release it when the Power light turns orange. The power is off, or you've turned the lights off. If this doesn't fix it contact the technical helpdesk. Mike is a freelance journalist who specializes in writing about technology. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. And 15 meters from the BT device Certification: CE,RoHS Net Weight: 43g; Dimension(L*B*H): 84MM*55MM*42MM; Package included: . Switching Broadband Providers: Will Your BT Box Still Work? But did you know that each colour has a specific meaning? BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. The best way to fix this? Use the paperclip to press the recessed button on the back and hold it for a few seconds. Wait for at least 20 seconds until its ready, If you cannot get online, try turning it off and on again, Make sure the power switch button is on and your device is plugged in correctly, Try turning it off and on. Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port Forwarding rule on Smart Hub 2; Set up and assign multiple Static IP addresses on the Smart Hub 2; Controlling the light on your Hub; Changing the IP address of your hub; WAN port on Smart Hub 2 and using it for Ethernet . Solved: Purple Flashing Light on Smart Hub - BT Community Theres a problem with your broadband line. For the most part, the BT Hub is an efficient piece of hardware. The lights will appear in this order: Did this help? If it stays orange use the Contact us link at the bottom of the page. Your Hub is connecting to another wireless device using WPS. Read our in-depth guide to troubleshoot a Flashing purple light. There you have it! This usually indicates a problem with your broadband connection. Hey, I'm Jon. Connect your laptop to the hub and head into Safari, Chrome or another web browser. Add to Cart . Your Hub is working but isnt connected to the internet. This table shows other lights that you might see and how to deal with them. Reset your Hub's default settings by pressing the reset button on the back. Click on your model of Hub to find out what the lights mean. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. How to Fix the Flashing Purple Light on Your BT Hub. Best of all, you dont have to be an IT expert to get things set up and running smoothly. It usually comes on when you turn on your hub, and it means nothing is wrong. If you see an orange light on the silver bar, it means that theres an issue somewhere. The best course of action here is to do a manual reset by pressing the power button. Hes also the founder of NoWiresSecurity, providing a cloud-based Wi-Fi security service; Wi-Fi Surveyors, providing RF site surveying; and On Spot Techs, providing general IT services. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. You can turn the hub on and off, press the reset button, or do a hard reset with the recessed button on the back. Spectrum Router Red Light: What Does it Mean and How to Fix It. Additionally, when you plug a device back in, the power supply resets any problems that might have been occurring with the hardware. It can also reboot automatically when problems arise, reduce signal interference, and more. Likewise, check the black cable is still plugged into the socket on your wall. Green and blue are generally regarded as good colors, whilst red, orange, and purple arent. Keep this in mind before you do anything. He is the proud owner of hugely successful website makeawebsitehub.com and has helped over 20k people start their own blogs. How to access Virgin Media router settings? The Home Hub 3 is the oldest legacy router still used by BT. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Your Hub is connected to the EEmobile network via Hybrid Connect. BT Hub Lights Guide - Flashing Orange, Green, Purple & More Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor). Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other. In this article, we will examine the meaning of the orange light. Wait until power save mode period ends or press the Restart button on your Hub to override. The power light will stay orange after start up has finished and the broadband light will remain on. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Jamie has been blogging about tech, making money online and entrepreneurship for the past 12 years. Powered by GeneratePress. If you're not set to power mode, there's a problem with your internet. Best Budget Projectors: Top Picks And Reviews However, the device can be very annoying when things go wrong. Yes, you can use your own router on BT Broadband, but there are reasons why this might not be the best option. It should stay green for a little while, and when its on properly, then this light will turn to blue. Upon turning it back on the light turned green before flicking to a purple flash which I had never previously seen. Turn on your security in the wireless tab in your Hub Manager. Save my name, email, and website in this browser for the next time I comment. Your broadband is active, but your Hub can't connect. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. Whilst its quite similar to other hubs, it can be a little confusing if youve switched over from another router brand like Virgin. Check the broadband cable. A solid red light means that the Hub isnt working, and theres something seriously wrong. A solid orange light indicates that the hub isnt connected to the internet for some reason. Use the Power button to restart your Hub. Once again, you can use the power button to do a manual reset. The Hub is working but isnt connected to the internet. A world away from when I switched to BT a few years ago and was without internet for 2 weeks! Map & Directions. To make things easier, well cover what the orange lights mean on both current and legacy BT Hub models. Here, youll be able to troubleshoot the reason why your home hub hasnt been able to connect to the internet properly. BT AUTOMATION, INC., Irvine, California, CA 92618-1638 If you have a BT Hub, you may have noticed that there's a light on the front that can sometimes start flashing purple. After the Home Hub 5, BT moved to the Smart Hub. Check if the broadband cable (grey ends) is plugged incorrectly. BT Smart Hub 2 & Smart Lights Setup MoneySavingExpert Forum If there's still no light, call us on 0800 111 4567. There are a number of different colors that flash up on your BT home hub and they let you know its working or whether there are any problems that have occurred. Open a new web browser window and follow the on-screen help wizard to get connected. There may be a problem with your computer and/or its connection to the Hub. If the light still doesnt turn blue, use a paper clip to press the hubs factory reset button. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Here is what you need to to to power-cycle your BT Hub. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Use the Power button to turn your Hub off and on again. Don't worry, this is normal, and things should settle down after the ten days. Using the Power button, restart your Hub. Power cycling works because it clears the cache and resets your device. Your device can't connect to the mobile network. When you first plug in your hub, it'll take about four minutes to synchronise. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! So, its important to know what these lights mean and how to prevent them from happening again. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. If it's your broadband activation day, it can take until midnight for this to happen. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. This article contains incorrect information. Fax:949-830-4692. On older models, a duller blue light is an indication that your hub is in energy saving mode. If you decide to reset your BT Hub, the login, Internet connection, LAN, Firewall, and WiFi settings will all go back to the default settings. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If your BT Hub is flashing orange, dont panic! Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Check for any service problems in your area by checking our service status page. Reset your Hubs password by using a paper clip to press the recessed reset button on the back of your Hub for a few seconds. Samsungs Crystal UHD VS QLED: Which One is Better? Microsoft Teams is Slow? If youve recently upgraded to a BT Smart Hub from an older device, its also worth noting that you no longer need to use the separate modem that was provided with some of those older boxes. Its not unheard of for pets to get tangled in the wiring and yank sockets out of the wall, for example. Alternatively, it could mean theres a problem with your Internet connection. When you first plug in your hub, the lights will appear in this order. Connecting and setting up your BT Hub | BT Help BT Hub Flashing Orange Light? (Here's How to Fix It) In this blog post, we will explain what the orange light means and how you can go about fixing it. The next generation of wifi technology is also built-in, and users have the added convenience of being able to turn the lights on or off with just a few clicks. and many others. Plug your Hub's power cable into the mains and turn on. If youre not set to power-save mode, theres a problem with your internet. Uber Boston Greenlight Hub- 239 Causeway St, Boston, MA 02114 Michigan. Your broadband username or password is wrong, and your Hub can't connect. If youre still having problems, the next step is to check all of your cables and connections. While none of the newer current broadband plans utilize this device, it still works well on older options. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. But the red light typically indicates an incorrect username or password. The newest models have different lighting than older ones; however, the interpretation of the colours usually stays consistent between models. Click on the title and picture of your Hub to see links to all our help. The device has seven antennae, four gigabit ethernet ports, and dual-band Wi-Fi. When the lights have stayed solid blue for two minutes, your hub is ready to go. Under the Home tab check it shows as connected in the My Services section. What makes the Smart Hub 2 different? We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. Guide to the BT Business Smart Hub 2 | BT Business We will also provide some troubleshooting tips in case the problem persists. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. The Hub is attempting to connect to a device via WPS. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Your Hub is in WPS automatic connection mode. Though no matter what colour youve got on your hub, theres usually a solution to fix the issue. Is the power cable plugged in and switched on at the mains. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, fixing the orange flashing light on the BT Home Hub, guide to troubleshoot a Flashing purple light, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. The Big Tech Question is a joint venture between. If this isn't the case the first thing to try is restarting your hub. Virgin Media Hub 3.0 Lights: What They Mean and How to Troubleshoot Each of the BT Whole Home Wi-Fi discs has a single, coloured light at the bottom of it, through which it communicates its current status. Connect a device to your Hub using a cable or wi-fi. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. This shows that theres a problem somewhere. Wait at least 3 minutes for the device to start up. If everything is OK, you should see a solid blue light. Why is my Hub light purple? | BT Business The lights on a BT Hub are a little different to the majority of different routers out there, so youll need to look through a colour coded guide to know whats what. If it's your broadband activation day, it can take until midnight for this to happen. If you still can't connect to the mobile network, contact us. Still no lights? Your Hub is working but the broadband cable is not connected. Check all of your cables are plugged in correctly. Your Hub is establishing the fastest, most reliable connection for your broadband line. AirPlay Not Working on LG TV: How to fix Your device is not paired to your hub. Eric Geier is a freelance tech writer. This error is common when the device connects to broadband, but your service account isnt turned on just yet. We build customer-driven solutions that add value by empowering designs that shape the world around us. Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem