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Are there any courses you would recommend I take to round out my experience? This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn You should be transparent about your most recent earnings and be prepared to back up any salary requests. Therefore, any date prior to 2019 might not be accurate. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. United Arab Emirates, Corporate Communications dnata Airport Operations The process took 1 week. My criminal record is clean as is my drivers' abstract. Read our Terms of Use for more information. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Plan B is always ready to go.". "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. )- Exhale. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. Have a question or concern? Be as diplomatic as possible by highlighting the pros of each. dnata - one of the world's largest air service providers - YouTube Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. I have multiple safety-related tickets including X, Y, and Z. Also, what types of career growth opportunities would follow this position? No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. 3 round of interview. Dubai This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. dnata Interview Questions & Answers | Indeed.com Walk in Interview in Dubai Today & Tomorrow UAE (March 2023), Radisson Blu Careers in Dubai 2023 Job Openings, Dusit Thani Hotels & Resorts Careers in Abu Dhabi 2023, Abu Dhabi Airport Careers (ADAC) Job Opportunities 2023, Emirates Flight Catering Careers in Dubai 2023 EKFC Jobs, Emirates Careers Passenger Medical Response, dnata Jobs 2020 Required CUSTOMER SALES AND SERVICE AGENT. Hours:{%selectedMarker.openingHours%}. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Through Indeed22 %. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. {%selectedMarker.addressLocality%} Nous sommes dsols pour la gne occasionne. You should also mention any health and safety related training you have taken. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. Muhamad Abdurohman - Customer Service Agent - dnata | LinkedIn Upvote 14. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. Talk to the interviewer about this specific task and what it meant to you. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. dnata Interview Questions & Answers | Indeed.com I submitted my application through email. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. Sorry I couldn't remember the acronym for one! I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. P.O Box 522, Vice President Commercial Wenn dnata Employee Reviews for Customer Service Representative - Indeed What is a typical day like for you at dnata? "I prefer working in a more predictable environment because I can be more effective in my tasks. This interview question allows you to demonstrate your ability to be a self-starter. Research the company online to discover any opportunities for future growth. We should prepare about our self very well, I applied online. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Working for Dnata gets you recognised and other companies want to grab you. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Find additional company focused interview questions by practicing from one of our industry sets. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. It is okay to brag a little bit when answering this question. Assure the interviewer that you see long-term career potential with Dnata. "I do consider myself to be a creative individual. Dates shown above are approximate. "Workplace health and safety are critical topics to me. ", "Stress is part of any demanding job, and I embrace it to the fullest. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. {%selectedMarker.country%} Talk about your education experience and be sure to highlight any areas of excellence. Dubai Onze I interviewed at Dnata (Manchester, England) in Oct 2022. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Sheikh Zayed Road It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . United Arab Emirates Perhaps you earned individual awards, accolades, or scholarships. I planned four social events per year, and the turnout was always wonderful. I applied through college or university. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". enva un correo electrnico a What is the interview process like at Dnata? Any current certificates and tickets are helpful to bring with you to the interview. The process took 4 weeks. Other times, we will mindfully move a job for last because we feel that it makes the most sense. With that said, I also bring public sector experience from earlier in my career. Discuss the importance of safety, and what it means to you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. In one instance, I had a new coworker who was having some troubles fitting in. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. Most frequently, I read Pavement Publications. I couldnt complete the last two. The recruitment coordinator immediately called for an initial interview after passing the paper screening. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. naar The topics included energy efficiency and recycling.". I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. message, please email Dnata Interview Questions (2023) | Glassdoor Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. The two sectors bring their challenges, so it is difficult to choose a preference. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. P.O Box 522, Flight Catering "In the past few years I was able to upgrade my education while still working full time. Dubai Downvote 4. Questions were about math, eye sight, english Grammer and passages but very tricky. Getting passengers through check points and to terminals quickly and safely. We do not have advertisements on our pages but we do try to make money through paid-memberships. Simple and easy to understand the process. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. questo messaggio, invia un'email all'indirizzo ", "I find myself getting along with most people at work. This site uses cookies. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. However, we take things well beyond that initial induction. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Wir entschuldigen uns fr die Umstnde. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". We understand that discretion is one of the measures of excellence. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. "Overall, my career has progressed a touch slower than I would have liked. I would always choose honesty over lying, any day.". Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. Why do you specifically want to work for Dnata? Fax:{%selectedMarker.faxNumber%} The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! "Continued education is vital to me because it allows me to remain current and competitive in this industry. I am self-driven and have no problem taking the initiative to get the job done. ", "Yes, I have been asked to lie on the job before. Talk to the interviewer about a time when you have been able to stretch company resources. Languages:{%selectedMarker.languages%} M.Roxas Highway The typical Dnata Customer Service Agent salary is 16,026 per year. It was tedious work, but I knew the result would be worth the time and effort.". Fill out a form. I applied through college or university. Talk to the interviewer about your career progression and what you would like to see in the future. Fax:+971 4 3166144, dnata Cargo It felt great to accomplish so much and receive recognition for my dedication. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Free interview details posted anonymously by Dnata interview candidates. After you pass that portion, you will be asked to remain seated. I interviewed at Dnata (Manchester, England) in Oct 2022. Dnata Customer Service Agent Jobs | Glassdoor Strong support professional with a Bachelor of Business Administration (B.B.A.) dnata Jobs - CUSTOMER SERVICES AGENT - GCCRecruitments My experience was great during the interview session. This question is not an opportunity to complain about your previous job or company! Se continui a visualizzare Dnata Customer Service Agent Interview Questions | Glassdoor I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. ", "Without safety in the workplace, there would be complete chaos. After a week, I was called to report to start my duty. My dream would be to earn a leadership role with Dnata down the road.". "I am always interested in learning more about this industry and the changes that are taking place. To find out more about the cookies we use, see our Privacy Policy. Disculpa The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. They agreed and implemented my suggestion. I was also processed for final interview. Ci "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. Be prepared with specific examples from a recent news story or client reviews. Privacy Policy Be sure to research the kind of environment offered in this position before the interview. "My interest is to have a long-term and successful career within transportation infrastructure. Si vous continuez voir ce This question challenges you to think about how you act as a leader in your daily life. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. Are there any particular courses you recommend that I take?". Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. RAHEEL PLASTERWALA - Customer Service Agent - dnata | LinkedIn Once You Subscribed, Don't Forget To Verify It From Your Email Address. Last year I was given the opportunity to take a course in A and another in B. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. I do this to ensure that the more complicated parts of my projects are taken care of right away. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. 1.Technical 2 technical 3 managerial 3 round of interview. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Ethical dilemmas in the workplace will come up from time to time. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. I am a firm believer in the idea that feedback should be implemented quickly after it's given. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). The recruitment coordinator immediately called for an initial interview after passing the paper screening. Be sure to complete your answer by telling the interview what the outcome was. Adept in general accounting and finance transactions. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. I am looking for a competitive salary in my next position. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Please enable Cookies and reload the page. This training includes topics on transportation management, government policy and workplace safety.". Dubai I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. This experience has broadened my exposure a huge range of individuals. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . - collgues de tout type comme par tout. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". Completing pre-boarding checking procedures before passengers and flight board planes. You have likely gained many valuable skills in your career. Our interview questions and answers do not represent any organization, school, or company on our site. 3 round of interview. Everyone has something to offer using their unique qualities.". This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. real person. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. This was disgusting behavior from an interviewer to question my integrity. para informarnos de que tienes problemas. With that said, I can certainly work in an unpredictable environment from time to time. We do not claim our questions will be asked in any interview you may have. | . {%selectedMarker.addressRegion%} You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Glassdoor users rated their interview experience at. ", "I try to leave the small, quick tasks for last. Even if you're not leading a team, you can still demonstrate the qualities of a leader! I was also processed for final interview. I couldnt complete the last two. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "I am currently making $100,000 per year with two bonus opportunities. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. The process took 4 weeks. This site is protected by reCAPTCHA and the Google I have been in the industry 7+ years. Every week there are new volunteers and new individuals with a range of needs. How to Answer: Why Do You Want to Work Here? The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. There are also a couple of blogs that I follow including Transport Data and Transport Now. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Be enthusiastic when you discuss your long-term career plans! dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. Interview questions and answer examples and any other content may be used else where on the site. focused in Specialized Sales, Merchandising and Marketing Operations. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. - What is the company's primary goal for this position in the next 12 months? Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Contact Us | dnata I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. What is top of mind when it comes to filling this role? Questions and Answers about Working at dnata | Indeed.com "I understand that your work environment is very collaborative. {%selectedMarker.streetAddress%} How candidates got an interview. The you ill have a hirevue interview. Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? In a previous role, our inventory count was off. Mohamed Jumaid - Customer Service Agent - dnata | LinkedIn Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. Dnata Interview Questions (2023) | Glassdoor Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. "The bulk of my industry related education has been on the job training. om ons te informeren over dit probleem. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest.