Your work hours will be based on business needs. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Save someone's day. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Apple benefits help further the well-being of our employees and their families in meaningful ways. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. You know, just like the things we make. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Salrios de Training And Technical Assistance Specialist da empresa ICF The Training Specialist works collaboratively with leadership and human resources leader to dev Training . They will also learn about the software and hardware they will use on a daily basis. Apple expert providing guidance and training on Mac support to other support team members. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Copyright 2023 Apple Inc. All rights reserved. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . The cookie is used to store the user consent for the cookies in the category "Analytics". Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Under a partnered program of KellyConnect for Apple. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Working as a Technical Specialist at Apple: 325 Reviews - Indeed Apple Technical Expert Resume Example - livecareer.com Badges are issued and managed through Credlys digital badging platform. How to Become an Apple Certified Technician - Technibble Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . As part of that process, were rolling out Mac as a choice for our employees. Apple today launched updated professional training and certifications for IT support and management. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Both full-time and part-time jobs are available. Apple certification programs are IT professional certifications for Apple Inc. products. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Thanks to her teams help and extra tech training, she got to know our products inside out. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. To view your favourites, sign in with your Apple ID. Each of those locations employs over 100 people totalling about. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Core training took place off-site and included 15 new employees like myself. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . It works only in coordination with the primary cookie. But opting out of some of these cookies may affect your browsing experience. Get weekly top MacRumors stories in your inbox. When a customer needs assistance, you quickly assess their situation. How to become an Apple Certified Macintosh Technician Apple Introduces New Professional Training Courses and - MacRumors You may be communicating with other technicians, engineers or managers. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Apple is an equal opportunity employer that is committed to inclusion and diversity. We deliver a full range of Apple courses, including support and repair training for Apple devices. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. I worked for Apple in a Connecticutstore from October 2010 through May 2012. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. You have excellent time management skills and can make decisions quickly. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. CAE Inc. Global Technical Training Project Specialist Job in Saint It lasted 10 days and was always closely monitored by a manager and a store lead employee. When a customer needs assistance, you quickly assess their situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Analytical cookies are used to understand how visitors interact with the website. Apples new IT training series begins with the Apple Device Support course. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Apple is a drug-free workplace. Support and Service - Careers at Apple Hiring process: Well, I was working at Best Buy but I wanted something more exciting. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. United States Department of Labor. This can be a very rewarding job, but it can also be stressful at times. Independent Repair Provider Program - Official Apple Support Different together. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. This cookie is set by the Google. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple Technical Specialist salaries: How much does a Apple Technical Necessary cookies are absolutely essential for the website to function properly. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. PDF Apple Certified Trainer Program Guide Average salaries for Fujitsu Technical Systems Specialist: [salary]. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Learn more about your EEO rights as an applicant (Opens in a new window) . Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. The next 10 days were essentially "Apple boot camp." Finding the right course should be simple and intuitive. Ontario Power Generation Technical Training Specialist Salaries in After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. You reassure customers when delivering product diagnoses and potential solutions. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Title(s) held: My official title was "specialist." If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Apple Certified iOS Technician Training (ACiT) - ITMC Nokia Technical Manager Salaries in Dusseldorf, Germany Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Discover even more benefits of doing what you love. Customer loyalty and satisfaction is their number one priority. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Related: 17 Apple Technical Specialist Interview Questions and Answers. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Learn more (Opens in a new window) . Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. The mob used the electronics in the store to play music and record their dance routine. Take proctored certification exams from your home or office. At first I didn't understand why she was so upset about an easily replaceable phone. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Our training team can help you book training for your organisation or for a third party. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. This website uses cookies to improve your experience while you navigate through the website. Assess employee needs and develop tech training related courses and/or programs. Sasha Acosta - ONO: Training Specialist | Customer Success - LinkedIn Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. The exam costs aren't as crazy as CompTIA. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. . You may be communicating with customers over the phone, in person or through email. Come to us in your pursuit of success. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Your day in the Apple Store is filled with a range of focused support and service tasks.