I ordered lamps and bedding. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. They sure asked me to pay for the furniture right away. They have gorgeous unique quality pieces at affordable prices. Sales Associate / Design Consultant - Full Time The delivery men were gracious and the communications were thorough. When they delivered in Nov 2021 they were the wrong chairs. They came in three weeks and the delivery guys were quick and efficient. The delivery was on time and the associates were extremely professional. The furniture is beautiful, current and they have unique things . Yes, all pricing is consistent in stores, in the catalog, and online. I asked for 10% considering I spent all night upset with my experience. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Reminds me of Best Buy. My boyfriend and I adore this store! Will you share my email, home, or business address with other companies? Similarly, the line between "pushy" and "helpful" can vary from person to person. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). I bought chairs over 9 months ago. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Delivery time is problematic with this company. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! We also purchased 6 leather:tacked dining chairs recently. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. We have enjoyed a wonderful experience working with the team at Arhaus. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. More info. The cons: Some shoppers mentioned issues with shipping. The level of customer service was exceptional. How do I request a catalog or sign up for email or remove my name from your mailing list? Posted: February 21, 2023. The pros: Delightful, handcrafted rugs that can enhance the style of your space. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. These are merely guidelines for measuring and do not guarantee your furniture will fit. I love elegant and sophisticated design Arhaus offers. We will work with you to resolve the issue to your satisfaction. We have visited many times because we are in the market for a new couch. The invoice is very misleading. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Does someone need to be home to accept my delivery? When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. | Consumer Comment They are very nice on the phone. Have bought several pieces in the past, but never again. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. I have called, many times. I walked into Arhaus and really liked the design of their merchandise. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Ask for Tricia and she can be of great help! Instructions to log into the Arhaus credit card account. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. We have since been back to order additional items. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. . Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. I just agreed to take the wrong color and one brok on delivery. It needs to be done with a hand held attachment! Unfortunately, we cannot transact Arhaus Gift Cards online at this time. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. A review of our Arhaus sectional - Thrifty Decor Chick I am so thrilled with the guidance I received from Them. Delete Even if you spend thousands of dollars you will not receive any support. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. This was my first and last Arhaus experience. Now they are offering me a different model chair. For the entire four-story shore house. If you are looking to work with anyone, we recommend working with David for sure. They said they would be back in touch. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Arhaus Furniture Customer service? Your experience can help others make better choices. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. Who knows? Ugh. Without her I do not think I could have ever had done it. I couldn't be more pleased with this purchase! Stay clear of this company, and this store. May all benefit! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Made to your specifications and submitted for production at the time of your order. The Palmer bedroom set we purchased looks great and very impressed with the quality. We work closely with Michael and he always takes the best care of us. We purchased this table a year. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. A 10% restocking fee will be applied. Top 585 Comenity Reviews - ConsumerAffairs First, the stain (whatever it was) would have gone into the cushion as well. I ordered Thanksgiving dishes first week in September. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. They should offer free delivery over a certain amount spent. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. I bought $4500 worth of stuff on the website and they charged me $5500. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I apparently ordered a custom outdoor furniture set. We highly recommend them and will be certain to work with them again. I will be going back there now that I know they have good customer satisfaction. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. He was very rude and said "you're done looking around get out." Kudos to Tracy the designer who helped us. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Do you offer in-home design consultations? Can I request delivery on a Saturday or Sunday? Anyone can write a Trustpilot review. They don't call or email back. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Is Arhaus an environmentally conscious company? Some links on Slumber Search are referral links. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Can I make a payment on my Arhaus Credit Card at a store location or online? If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. The moment we walked in we knew this store fit our style. I tried several times to order them, each time being told that I would definitely get my chairs. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. The 2nd one got had a chip on the top and an off color board. Its total bs. How do I apply for an Arhaus Credit Card? We love Arhaus UTC. Don't waste your time. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Restocking fee does not apply to Non-Furniture Items as defined above. I do and I don't like this place. Arhaus Company Contact Information | Email, Phone Number | Adapt.io I was "disconnected" by phone 3 times. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Worst customer service ever, the sales associate lie to you about the delivery schedule. How do I calculate the delivery fee to my area? There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Restoration Hardware Company Information Company Name: Restoration. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. Can I request delivery on a Saturday or Sunday? They did finally get our order completed a few months later. If you don't expect any customer service go to this store. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. We require contact information to ensure our reviewers are real. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Deceptive!! Wife desired a unique dining table with stone inlays priced at $6200- wow. The retail prive was around $6,000. I contacted Arhaus service and discovered that the warranty was only thirty days. The shipping label would only cover the weight of one of the boxes. Awesome ordering process! Hudson, OH. Love the furniture but pretty bad customer service. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. We'll be back! Arhaus Furniture collections are for the entire home. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. So i called Daniel and told him about this and he said he will call me back. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. I hope Arhaus realizes what an asset they have in her. The store manager Shamika Haynes is awesome. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com I asked for my money back. Arhaus is a lovely store in Plano/ Frisco Texas area. It is always a broken promise. Disconnected and unable to reach same rep. 71. Run don't walk away from Arhaus! I do wish companies would standby there commitments and honor what is being sold to the customer. Insane. Additional information about Delivery & Shipping. I mailed both boxes back to Ahaus the same day. Highly recommend Arhaus as a very good store with beautiful merchandise. The cushions didnt last 18 months. If I could give less than 1 star, I would. It looks amazing and well constructed. We purchased a Taylor couch set with love seat, chair and three person/long couch. Had to wait almost 2 month for a chairs and drawers. Even worse than this, I cannot get straight answer from the salesperson. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. DUTIES AND RESPONSIBILITIES Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! All the dishes I paid full price for and I didn't get to use have since gone on sale. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Absolutely stunning store and I love all their merchandise! The aesthetics of Arhaus is simply beautiful. Well, my husband and I have been looking for chairs for a year now. re: order number 225510 We have always wanted the "cloud" from RH but to be honest it's not in the budget. It is unacceptable the way Arhaus treats their paying customers. The back cushions are not sewing straight. I wanted the space to have a totally different vibe than my home. I was not told this at order time. The sectional with chaise was made to order. He went above and beyond to make sure my husband and I were satisfied. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. All of the pieces have held up well, despite heavy use. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. 2023 Trustpilot, Inc. All rights reserved. I have spoken to numerous managers, concierge managers and etc and so far nothing. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. He offered different seating options to match the table within our budget. Debra Cleare helped us with bedroom furniture, accessories and tables. They are liars, don't live up to their commitments, and are rude. We tried every possible method to inflate without, and it just. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. These are merely guidelines for measuring and do not guarantee your furniture will fit. Yes. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Had a very helpful designer who gave us numerous options and ideas. We ordered six leather dining room chairs. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp The delivery process was painful and required baby sitting. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. How am I supposed to do that myself? All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. This order arrived yesterday, 7/18/14. We expect to keep finding more of what we love at Arhaus. I want to escalate past the store manager, but they will not provide a contact. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. She is amazing!!!! How much do Arhaus Furniture Customer Service jobs pay? "We Are Very Disappointed with Arhaus quality and customer service. What if I have an issue during or after my delivery? I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. From looking at other recent reviews on various forums I'm not alone. They are awful at customer service and do not stand behind their product. There is no question that their furniture is beautiful and current. They sent one email in May to say my order was processing. The sandals are fine and what was ordered. You can make them your self quicker and for half the price. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Looking forward to replacing our coaches next. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Sign up for promotions, decorating tips and more from our team. The customer service of the entire company is appalling. The furniture is decent at best but totally not worth it with such poor service. :(. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. They did not question anything that we called. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Do I need to create an account to order online? I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Tracy worked with me and was very pleasant to deal with. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. I will definitely be going back. Laurie. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. I need to return the lamp and no customer service rep seems to know how to accomplish this task. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Arhaus Furniture Reviews - Does Their Quality Match Their Design? Information provided by various external sources. Can I pick up my merchandise at the distribution center? I was sent a second label that i used for the second box. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I love the products in this store. Slumber Search is supported by readers. A new customer service representative created another email to send to UPS. STAY AWAY. You have helped in making my condo more of a home! I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Our experience at Arhaus was nothing short of excellent from start to finish. Customer Service Associate Job in Conover, NC at Arhaus Arhaus Halstead Dining Chairs (Was 1998) - furniture - by dealer Arhaus is a handcrafted furniture brand that was founded in 1986. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers.