In 1987 I began a career as a British Telecom Engineer. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Garry Engineers from Openreach cut the telephone line while working in the street. Openreach - how long to fix a fault - Edugeek 30-03-2021 She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. BT promised two engineer appointments but no one turned up. 10. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". as per usual ,engineers working across the road and our broadband goes down. Skype involved a presentation, then a capability and suitability assessment. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Darlington, United Kingdom. A company that was engineering-led is now run by business(wo)men with the resulting chaos. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. What is a Fibre to the Premises (FTTP) Service Identifier? Daniel Mark - Area Manager - Openreach | LinkedIn Clear a path to the main telephone socket, if you have one. This website uses cookies to improve your experience while you navigate through the website. It could be Sky's Openreach account number, for the details that ISPs have given them. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Try their website here. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. For However, you may visit "Cookie Settings" to provide a controlled consent. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Thousands of members of Communication Workers Union will take action for 24 hours. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). This is how life was back then. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. New Phone Installation for Broadband | How Long Does it Take? What's More strikes are planned in the coming weeks in the rail dispute. Suggest you contact openreach as this is BT Retail /Consumer forum. . Solved: Invisible hole diggers - BT Community - BT Broadband Is Openreach a Good Company to Work For? - How I Got The Job Please enter at least 3 characters to search. Very rarely. I also get time for classroom learning which hopefully . on He has sturdy life goals and knows where he wants to go. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. What are the time slots for Openreach engineer appointments? Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. How quickly can I get Fibre to the Premises (FTTP) installed? But opting out of some of these cookies may affect your browsing experience. These cookies track visitors across websites and collect information to provide customized ads. business and public sector, Media Installation day: What to expect That's usually four or five days a week between Monday and Sunday. Caught between BT and Openreach over our cut telephone line What is BT Openreach? Everything you need to know When you contacted BT, it said it had not booked that engineer and did not know about the work. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Compiled by Patrick Collinson. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Openreach to hire 5,000 engineers to bolster broadband rollout | BT And once you've got some experience under your belt, there should be opportunities for overtime. Micky37 @richthestag. BT on Twitter: "@katenoblett The engineers work for Openreach not us BT. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? These cookies will be stored in your browser only with your consent. Necessary cookies are absolutely essential for the website to function properly. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Normal for Openreach is 5 days a week 7.12hours a day. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Within 10 working days, Openreach will have completed their survey. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Openreach will then be in touch to arrange when they can complete the work at your premises. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. How are the working hours at Openreach? | Indeed.com Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. I saw one at a cabinet last Sunday afternoon. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. on More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Your contracted to 37.5 hours a week for work which your are field based. They showed their strength but on Monday they will show their generosity. 30-03-2021 Sustainability, Northern I could not recommend working for BT Openreach at all. My Background as a Phone Engineer in Southend. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. You also have the option to opt-out of these cookies. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. This depends on the apprenticeship you are applying for. Our broadband then stopped working completely. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. The installation takes around three hours and the Openreach engineer will need access to your property. Contact BT. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. sector, For global However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Theres no charge for most engineer visits. Their service has stopped working and it is not fully fixed after two full working days. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. . Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. 13h08. bt openreach working up a pole today. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Contact from abroad. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Working Hours at Openreach | Indeed.com We also use third-party cookies that help us analyze and understand how you use this website. The union was . The cookie is used to store the user consent for the cookies in the category "Other. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. - Providing support for Service and Commercial inventory. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. To change your appointment: You can also easily change engineer appointments using the BT Business app. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. 10 reasons to work for BT Openreach - VERCIDA Civil's don't have to give the hrs travel time as you have to start at a yard. Some advice for working as a Civil Engineer with Openreach While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Read about our approach to external linking. . Although I would guess your fault will probably be picked up on Monday morning. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. BT Openreach What a great place to work! When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Response was given fairly soon after initial slection. If you aren't available, someone over 18 will need to be around. Damage to equipment within your premises caused by lightning or power surges. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. BT Phone Number for Customer Service & Broadband - Selectra However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. The fault is due to theft, loss or removal of equipment. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Working at Openreach: 444 Reviews | Indeed.com If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Do openreach/ BT engineers work 24/7 ? If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Amount of compensation. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. In your case, communication between the two appears to have broken down badly. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Engineers from Openreach managed to cut our telephone line while they were working on our road. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Civil Engineer Jobs | Openreach Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Work Experience. So we have a line that works upstairs but he has broken the one we want downstairs. @bt_uk. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Jobs at Bt Openreach - Civil Poling Engineer During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Well arrange a convenient appointment when both you and the engineer are available. You can view these money saving ideas by clicking HERE. A specific time cannot be given and access must be available for the entire slot. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. 15h06. - Providing data governance through all operational teams in order to maintain and improve data quality. After a . The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Contact Us | Openreach