10-07-2019 Has anyone experienced this problem. You should however check that your email clients are using the correct settings as per this link. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Solved: btinternet email server refusing to send outgoing - BT My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 19-12-2022 9h25 Sorry but how do I PM you, and what details do you need? Here are some answers to help you. This is exactly the same as my issue - with the 993 / 465 too. @stevebrass Thanks, but same result as before. It is very annoying, I hope you guys reach me out soon. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Gmail and Outlook are two of the most popular. What can be done to fix this problem please? Sadly not the same as my experience. 23-04-2021 Ive also tried not using advanced settings at all with exactly the same results as described above. After 6 mos., if selected you will be billed $10.99/mo. on Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. ask a new question. Emails from BTInternet.com not being received in Mail Apple may provide or recommend responses as a possible solution based on the information I can take the same message and copy it into gmail and send from there and it gets through with no problem. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. We can't ditch our broadband we'll lose our email address! 23-04-2021 My BT email is not working - Apple Community This isn't just a small delay. Can I move my BT Email address to another account? A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 23-04-2021 All postings and use of the content on this site are subject to the. Go back to: Email help. BT L1 agent wasn't able to resolve and it has been passed to their email support team. 20h33 26-08-2021 I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. 2. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". We'll need to look into this and we'll get back to you next week. 26-08-2021 Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. BT Mail | @btinternet.com | Cannot send mail - BT Broadband It's good (???) Surely other services would similarly suffer. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 23-04-2021 On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Emails from btinternet.com addresses not received. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. I have tried sending individual messages and simple test messages but nothing works. Send yourself a test email. 15h22, on At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. You can link any BT email address to another broadband or Premium email billing account. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Oops. I've got a "failed delivery message". Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. If yes, we recommend that you check if the issue persists while on safe mode. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay BT Email - best practices for postmasters and senders of email. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. By coincidence(? Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. If that doesn't fix the problem, see the next section. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What does this mean? 13h52. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Examination of the message heads of the delayed emails might be informative. Has anyone else encountered this and found a solution ? Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Not receiving all emails on btinternet account - UKGSer Working on the theory that it was another case of BT doing something, I decided to leave it overnight. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Just goes straight to outbox, then tries to send . on So, I did checked around it seems that smtp is not working. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. A warm welcome to the forums. on I consistently receive this warning:whenever I try. 26-08-2021 I have exactly the same problem and would love to get a solution. on Virgin Media says email accounts are only available to current customers. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Delays in Emails being delivered can arise from a multitude of reasons. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Thanks What do I have to change to make my emails send? The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. 11h05. 21h18, I have got my email working again. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Thanks for your reply, Townman and thanks to Anne too. Yesterday, I managed to contact BT via webchat. 4) Send an email to your main contacts to let them know your new email address. 23-04-2021 None of the posts I have seen are the same as my problem however. This morning I clicked on the email icon on my phone and was again asked to login. This will work as long as your old email account is still active. Various errors messages. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Having the same problem myself today - unable to send emails from my @btinternet.com account. Emails from btinternet.com addresses not received. - Plusnet I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. 25-08-2021 I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. A forum where Apple customers help each other with their products. 6h00. on Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. 17h25. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. For those that aren't arriving, things obviously get a little more involved. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on One further piece of information. 14-07-2019 Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I have a group of 14 people set up under Outlook 365. Log out of your email account then, Using an email program? But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. We appreciate you reaching out to us about Mail. Though any rejection on our side should be returned back to the sender as a bounce. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. What can we help with? This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. My email is not sending from my iMac (iCloud). Apple disclaims any and all liability for the acts, Those who wish to hold on to their email account just have to log in from time to time to keep it active. Incoming mail works, but unable to send anything. All other emails to other systems have no issues. 23-04-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? on Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. on Problems with sending btinternet emails t - Apple Community I can send & receive the bt emails using the Samsung mail app. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Neither of these has solved my problem. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. on on Announcements, Guides & Community Updates. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Last Thursday, I stopped receiving email from my @btinternet.com account. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Refunds. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. by With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. It might be worth changing your SMTP port to see if that helps. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Email headers can be found by looking at the email item's properties. It seems that I can only send messages to my iCloud account from the iMac. What does this mean? View cart for details. 2 users liked/thanked this post: RobbieMac. They forecast a response within 72 hours. Please update the server configuration to continue connecting to this account", with the option to cancel or update. This was a pain, but I went along with it or else I couldnt use email. Accounts that are inactive for six months . Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. We receive the following message when we try to send from our Mac. I then asked them to login to BT webmail and send me another email and that one came through straight away. You can usually find the option to redirect in the inbox settings of your old email account. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. To start viewing messages, select the forum that you want to visit from the selection below. I have a group of 14 people set up under Outlook 365. on If you're having problems, try logging in to webmail. I've got a "failed delivery message". So hardly time for a timeout to have occurred. If everything works fine in webmail, you may need to check your program settings. Outlook emails not being received by btinternet.com addresses We understand that you are experiencing issues sending emails. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I know it exists because I can pick it up on ios and via BT Webmail. Not receiving @btinternet email - Microsoft Community That is because he has a Virgin Media email address, which would be deleted if he switched away. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Have you had the chance to try the steps in the article below? We always endeavour to grade correctly and. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 11h33 26-08-2021 That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 25-08-2021 Some links in this article may be affiliate links. on I feel there is something going between Google and Apple. 26-08-2021 Solved: Unable to send email from Outlook app - BT Community Thank you for your follow up. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I can't send emails from my btinternet account on my iPhone If I go into iCloud web page, then I can send and receive as normal. What does this mean? You may have to register before you can post: click the register link above to proceed. About 4 days letter I get a reply saying the message could not be delivered. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 16h05. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. on 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Sending or receiving email | BT Help That sounds like something has been stuck in a queue somewhere. This site contains user submitted content, comments and opinions and is for informational purposes on I am using the Outlook app on a Samsung phone. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. I changed "Authentication" to "Password" and clicked on "Save". 14-07-2019 This amount is subject to change until you make payment. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Rachel Rickard Straus, Financial Mail On Sunday Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Below is an article to help guide you through the process. mingoslkd, call Today all of our emails addresses would receive, but not send. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Doing so can save hundreds of pounds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. by Maybe that's the issue, although there has been no problem up until yesterday. To start the conversation again, simply No disrespect intended as your advice is probably based on years of experience of BTs service! At my age, I just don't have the energy to set up a new email address and tell everyone.'. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! PaddyB. iPad is working ok. 2 days ago I suddenly stopped being able to send emails and get the message below. 23-04-2021 for DISH Protect Silver unless you call to cancel. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. So it seems to be something between Android and BT Mail. While members are not getting emails, they do appear as posts on the Google Groups page. I spoke too soon. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. BT Email - best practices for postmasters and senders of email | BT Help, on 10h59. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 26-08-2021 I have entered the SMTP and IMAP details correctly but it still won't send. Many customers find the BT community forum is a great way of getting help. You can send and receive messages, but not actively manage the account. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. on omissions and conduct of any third parties in connection with or related to your use of the site. The whole ISP domain is blocked. It is they that should investigate why other email providers don't have this problem. on We do not allow any commercial relationship to affect our editorial independence. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. BT need to deal with this at a high level, NOT an individual user's account. I've got a "failed delivery message". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 20h13. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. . Does anybody have any idea how I can resolve this, other than changing ISP.