The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Can anyone help me? The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Viagogo: MPs warn music fans not to buy from ticketing site If you click on them we may earn a small commission. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Some links in this article may be affiliate links. You can update your payment method as long as you haven't yet been paid. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. We are no longer accepting comments on this article. We will be looking closely at this evidence to ensure that the order has not been breached. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Join the 36,151 people who've already reviewed viagogo. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 1999-2023 PayPal, Inc. All rights reserved. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? 2.16 Season Cards. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. During this time, the Site will be temporarily unavailable. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Viagogo Won't pay me for my sold tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets Consumer rights is a division of Which? Click the more button to email us. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 4.2 Stolen Property. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Visit the Payment Methods section to update the details. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. 7.3 Additional Policies. Resale Help - Ticketmaster Help Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. What is the Viagogo booking fee? - Quora I can't see my Resale tickets available to buy on the website. 5.3 Disclosure of Information. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. We do not control the information provided by other users which is made available through the Site. 6.11 Permitted use. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Crucially in your case, this means. Sellers: once your tickets have sold, viagogo charges a service fee. This will be deducted from your next payment. . But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. We endeavour to rearrange delivery with the customer or arrange a collection point. You also agree not to separately contact the Buyer at any time for any reason. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. 2.13 Ticket Information. Online Ticket Seller SCAMS Viagogo EXPOSED - Medium viagogo payment to seller Victims of Viagogo | Hi All, I am a new member and have been in contact Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. I sold a ticket on Viagogo .. and need help - Tripadvisor " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. Here is what happened. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. @vrbavojtech. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Yes No Contact Customer Support Regional Settings 6.2 Waiver of Consequential Damages; Liability Limit. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Copyright viagogo Entertainment Inc 2023. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 3.2 Other Information. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. . To open a dispute: 1.Log in to your PayPal account. You will receive confirmation by email when the payment is made. 5.2 Violations, Termination and Suspension. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 2.18 Merchant Description. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. This does not affect our editorial independence. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. PREAMBLE Location. Ratings by category. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . From 17 January, it will have to make changes such as identifying when sellers are. are safe places to buy tickets. I want to return my goods, what are my rights? 3.4 Indemnity. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. You should get the exact tickets that you ordered. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. You'll need to call your local bank to see if they cash out I bonds and their requirements for . To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Contact your bank or credit card company to verify the authorisation of payment to viagogo. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. We will also add sales or value added tax on our fees as applicable. The 'Payment' tab is automatically open. Did you find this answer helpful? 6.5 Tax Indemnity. You may also file for a claim if your tickets are invalid or not accepted at the venue. Phoenix Suns Tickets. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Visit the Payment Methods section to update the details. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk 5.1 Investigations. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. I got food poisoning while eating out, can I get my money back? There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Can I deliver the tickets using a different delivery method? In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Viagogo Reviews in New York City, NY | Glassdoor Your experience can help others make better choices. If this is also unsuccessful We will not offer a refund. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Sellers should use our automated online confirmation process. 2.4 Listing. Tout of pocket as punters hit grasping ticket firm where it hurts and 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Help! Is Viagogo Legitimate??????? - The Student Room How sellers get paid Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Does Viagogo pay their employees well? You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Pros. If you can't make the rescheduled date, then you're entitled to a full refund. Piggyback tickets may not be sold in the same listing. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . I entered the incorrect email when registering, how do I change it? 6.10 Notices. Dec-23-2017 03:49 PM. If You do not qualify, do not use the Services. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Dodgy tickets, huge mark-ups - what is Viagogo really up to? Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google Have we let energy giants make too much profit? Both you and the company were insisting that you weren't in the wrong. Copyright (c) 2006-2023, viagogo AG. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Best Shopping Deals In the know quiz When We receive an offer by bank transfer, We will check to see if the bank account is valid. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. 2.6 Making an Offer. Almost all retailers now have an option to 'save this card for faster check-out next time'. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Contact your bank or credit card company to verify the authorisation of payment to viagogo. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Claim compensation You may be able to claim some compensation for loss of enjoyment. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. How to get a refund, repair or replacement. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. You had also spent quite some time sending emails and making phone calls back and forth with the company. Can you help me find out what has happened here? These steps apply to Personal accounts. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Sadly I could no longer attend on the new date which was in October 2021. 'Don't buy tickets from Viagogo' - a warning from Martin Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Your payment will be initiated 10 business days after the event takes place. 2.8 Notification. 2.8 Work-life balance. How can Viagogo get away with charging such big fees? Fast forward a few years, and the details she entered were still saved on your account. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Save as much as you can and opt for investment trusts over trackers. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 6.1 No Warranty. How do I edit my listing? viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Viagogo accused of listing non-existent tickets on behalf of seller viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Snoop Dogg Tour 2023. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. This fee will be deducted from your payment. We are not involved in the actual transactions between Buyers and Sellers. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. By browsing this website, you consent to the use of cookies. As you could not provide the tickets for your sale 9799872, we have had to cancel this. 2.2 Registration. In November, the firm was required to improve the information it gives to. 2.15 Claims under the viagogo Guarantee. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Instead, write to them again: restate your claim, and the reasons for your complaint. In future, if you have issues confirming or fulfilling . The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Viagogo cancelled my sale and wants me to pay a fee You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. How do I change my payment method for getting paid? How can I change my bank details for my resale order? Affiliate links: If you take out a product This is Money may earn a commission. 5.4 Making Adjustments. So its not int he sellers interest to sell fakes or not actually have the ticket. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. This is so we can promote the sale of tickets and items that You list for sale. 2.5 Tax on Seller Proceeds. What do the ticket split type options mean? Buyers: viagogo charges a service fee on top of the ticket price. Report. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 2.12 Seller Payment. Ways to get paid when selling tickets on StubHub : StubHub In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Pay by PayPal, a free service to pay online without sharing your financial information. With mycashbacks you get cash back & discounts very easily! Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling.